Financial Inclusion


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“The process of ensuring access to appropriate financial products and services needed by all sections of society including vulnerable groups such as weaker sections and low income groups at an affordable cost in a fair and transparent manner by mainstream institutional players”


  1. Good business opportunity at the “Bottom of the Pyramid”.
  2. Promotion of livelihood and economic prosperity of poor people.
  3. Protects the people from clutches of usurious money lenders.
  4. Payment of pension (SSP) and wages under NREGS through EBT

Sub Service Area (SSA)

  1. 6 lakh villages across the entire country are to be mapped according to the Service Area of each Bank to have at least one fixed point Banking outlet catering to 1000 to 1500 households, called as Sub Service Area (SSA).
  2. It is estimated that across the country there would be about 1.3 lakh SSAs of which under the present campaign, about 0.8 lakh would already be covered by banking facilities and about 50,000 new SSAs would need to be covered.
  3. Our Bank has been allotted with 1151 Sub Service Areas (SSA) comprising 3410 villages and 18 wards. Out of this, 289 SSAs (458 villages) are covered by brick and mortar branches and remaining 862 SSAs (2952 villages) are covered through Bank Mitr Agents/Bank Mitrs. In addition, 20 wards in towns are also covered with Bank Mitr Agents/Bank Mitrs. Bank has conducted household survey in all allotted SSAs and Wards and covered all the households with at least one bank account.

Click here for : State wise list of Financial Inclusion SSAs Allotted.

Aadhar Consent Forms:

Aadhaar consent forms for customers (English)

Aadhaar consent forms for customers (Kannada)

Aadhaar consent forms for customers (Hindi)

PRADHAN MANTRI JAN DHAN YOJANA (PMJDY) was launched by the Hon’ble Prime Minister on 28.08.2014 with the objective of bringing all unbanked households/families of the country into banking fold by providing them with Basic Bank Accounts, RuPaY cards with accidental insurance coverage of Rs 1.00 lakh, life insurance coverage of Rs 30,000/- and overdraft facility upto Rs 5000/- based on the satisfactory transactions in the account.

The programme envisages provision of affordable financial services to all citizens within a reasonable cost. It comprises the following six pillars:-

  1. Universal access to banking facilities: - Mapping of each district into Sub Service Area (SSA) catering to 1000-1500 households in a manner that every habitation has access to banking services within 5 km.
  2. Financial Literacy Programme: - To be extended to the block level from the present district level.
  3. Providing Basic Banking Accounts with overdraft facility upto Rs.5000/- and RuPay Debit card with inbuilt accidental insurance cover upto Rs.1.00 lakh to all households.
  4. Creation of a Credit Guarantee Fund to cover the defaults in overdraft accounts.
  5. Coverage of all households with social security micro insurance schemes like -PMJJBY, PMSBY and
  6. Providing Pension schemes like APY to Unorganized sector.

As on 30th June 2017, Bank has opened 14.90 Lakhs Basic Savings Bank Deposit accounts under PMJDY with a total savings of Rs. 191.41 crore and all the account holders are provided with RuPaY debit cards. Aadhaar numbers have been seeded in 12.93 lakhs accounts.


  1. Our Bank has been allotted with 1151 sub service areas (SSA) comprising of 3410 Villages.
  2. 269 SSAs covering 458 villages are covered by brick and mortar branches.
  3. 882 SSAs covering 2952 villages are covered through Bank Mitr/ Bank Mitrs.  
  4. E-KYC has been enabled in all the branches and also in Hand Held Machines/Micro ATMs.
  5. Automation of Overdraft facility has been enabled in all the ATMs of the Bank.
  6. RuPaY card Interoperability has been enabled to facilitate Bank Mitr to make payments to other bank customers having RuPaY card.
  7. RuPaY card ‘Off Us’ transactions has been implemented at all the Bank Mitr Locations.
  8. All Micro ATMs are enabled for RuPaY Card transactions.
  9. Cash receipt to SB accounts from third parties without biometric authentication by the account holders has been enabled in all the HHMs/Kiosks.
  10. All our 882 Bank Mitrs are certified under IIBF-In House certification.
  11. Pin based RuPaY card transactions are enabled in all the 882 HHMs.


Bank Mitr (Banking Correspondent Agent) is a Retail Agent engaged by Banks for providing Banking services at locations other than a Bank Branch/ ATM and  offers limited range of Banking services at low Cost.
With the objective of ensuring greater financial inclusion and increasing the reach of the banking sector in rural areas, Reserve Bank of India has permitted the banks to use the Bank Mitr Model.

As per RBI directive the following entities are eligible for appointment as Bank Mitr.

  1. NGOs / MFIs set up under the Indian Societies / Trust Acts.
  2. Societies registered under Mutually Aided Cooperative Societies (MACS) Act or the Cooperative Societies Act of States.
  3. Banks can engage companies registered under Section 25 of the Companies Act, 1956, as Bank Mitr provided that the Section 25 companies are stand-alone entities or Section 25 companies in which NBFCs, banks, telecom companies and other corporate entities or their holding companies do not have equity holdings in excess of 10 % as per RBI letter DBOD. No. BL.BC. 35 /22.01.009/2008-2009      dated 27.08.2008.
  4. Post Offices.
  5. Retired Bank, Govt. employees, Post Masters, Teachers/Lecturers and Ex-Servicemen.
  6. Individual Kirana/ Medical / Fair Price Shop owners.
  7. Individual Public Call Office (PCO) Operators.
  8. Agents of Small Saving Schemes of GOI / Insurance companies.
  9. Individuals who own petrol pumps.
  10. Authorized Functionaries of well run Self Help Groups (SHG) linked to Banks.
  11. Farmers Clubs / Agri. Clinics / Agri-Business Centres.
  12. Community based organizations.
  13. IT enabled rural outlets of corporate entities.
  14. Well functioning Panchayats.
  15. Rural Multipurpose Kiosks / Village Knowledge Centre’s.
  16. Krishi V-Gyan Centre’s.
  17. KVIC / KVIB units.
  18. Social organizations.
  19. Individuals such as auto dealers and FMCG stockiest, insurance agents of private Insurance companies (IRDA certified).
  20. Any other entity as may be specified by RBI from time to time.
  21. Any individual as Bank Mitr subject to satisfaction of Bank’s BC Policy after carrying out suitable due diligence.

The Bank Mitr is expected to discharge their duties and responsibilities in the following critical areas:

  1. Maintenance of their office / work place in the village(s) in a clean and congenial atmosphere.
  2. Handling and Maintenance of equipments/devices like Hand Held Machines - HHMs, Cash Box, Display Boards (Schedule of visits, Grievances Redressal Officers and other Information etc.) and other stationery provided.
  3. Transaction flow / Conduct of operations / customer transactions to be ensured as per Bank norms.
  4. Handling and maintenance of cash.
  5. Maintenance of Registers / Records.
  6. Business support to the bank.
  7. Remuneration & incentive as per Bank norms.
  8. Customer service/counseling/education.
  9. Reporting system.
  10. Grievance / Dispute redressal mechanism.
  11. Bank Mitr shall never close the work place without the knowledge of the base branch. In case of any emergency, the Bank Mitr are permitted to close the shop after   obtaining permission from the base Branch.  Further Bank Mitr should display a notice regarding the closure of the Office.
  12. No closure of Bank Mitr office during any holidays/ Sundays/ festivals etc without proper prior permission from the Base Branch. In case of connectivity loss during the business hours, the Bank Mitr shall note down the details in the Connectivity Loss Register and inform the same to link base branch as well as the connectivity service provider through the available mode of communication in the village or from the nearby village.
  13. During the leave period, the Bank Mitr shall ensure safety of cash, cash box, HHM, Merchant card and other items at his/her custody.

RBI guidelines to be followed while selecting Bank Mitr:
The activities to be undertaken by the Bank Mitr would  be within the normal course of the bank’s Banking business, but are conducted through these entities at places other than the Bank’s premises. 

  1. Due Diligence on entities   proposed to be engaged as Bank Mitr is required to be conducted to ensure that they are well-established, enjoy good reputation and are having the confidence of the local populace.
  2. With a view to ensuring adequate supervision over the operations and activities of the Bank Mitrs by banks, every Bank Mitr will be attached to and be under the oversight of a specific bank branch to be designated as the base branch. The distance between the place of business of a Bank Mitr and the base branch, ordinarily, should not exceed 30 Kms in rural, semi-urban and urban areas and 5 Kms in metropolitan areas.  However relaxations on these distance criteria can be made by District Consultative Committees / Bank Mitr on merits in respect of under banked areas or where the population is scattered over large area.
  3. While engaging companies registered under Section 25 of the Companies Act, 1956, as Bank Mitr, it should be ensured that they are stand alone entities or Section 25 companies in which NBFCs, banks, telecom companies and other corporate entities or their holding companies do not have equity holdings in excess of 10%. While engaging such companies as Bank Mitr, the distance criteria of 30 Kms and 5 Kms regarding place of business of the representative of the Bank Mitr and the base branch should be strictly adhered to. 
  4. When the duly appointed Bank Mitr of Banks ( entities other than individual category of Bank Mitr), desire to appoint sub –agents at the grass root level to render the services of a Bank Mitr, banks have to ensure that (i) the sub agents of Bank Mitr fulfill all relevant criteria stipulated for engaging Bank Mitr and (ii) the BC appointed by the bank carries out proper due diligence in respect of the sub-agent  to take care of the reputational and other risks involved (iii) the distance criterion of 30 Kms / 5 Kms  above should invariably be fulfilled in the case of sub-agents.  However, if individuals have been appointed as Bank Mitr, they cannot in turn appoint sub agents.

Pre-requisite for selection of Bank Mitr:
As permitted by RBI, banks can engage individuals or organizations as Bank Mitr.  The pre-requisites of such individuals or organizations for selection as Bank Mitr are furnished below:

  1. The essential pre-requisite for appointment of Bank Mitr is that the individuals to be engaged as Bank Mitr directly or indirectly as agent of the organization such as NGO, MFI, Section 25 Company as Bank Mitr shall have the aptitude and patience to visit villages to mingle and interact with the villagers at early mornings/ late evening at the homes of the villagers when they return home.
  2. Should have passed matriculation so as to handle the role of Bank Mitr effectively with the IT   enabled devices / smart cards.
  3. Should have completed 18 years of age.
  4. Should hail from the local area.
  5. They shall be young and be able to withstand the rigors associated with regular travel between bank branch and the villages.
  6. Should have a proven track record and past dealings with the bank, if any, should have been satisfactory.
  7. Shall not have any active participation with any political parties nor with any banned organizations having extremist ideology.
  8. Shall not have any criminal record.
  9. Once engaged for a particular Branch / Branches, he / she shall be precluded from working in any form on behalf of any other Bank, in similar type of activity till he / she opts out of the Bank.
  10. Should have adequate space for locating the operating centre for the convenience of villagers / customers and also required power / telephone / mobile connection for operating the hand held machine / changing the machine / transferring the data.
  11. Proper agreement/letter of authority shall be got executed by the organisations defining the powers to carry out Bank Mitr activity by the identified individual on behalf of the organisation.
  12. Should not be a Director or officer / employee of the bank or their relative under Section 6 of the Companies Act 1956, in the case of individuals and in the case of entities, be owned or controlled by such person (s).
  13. Should be able to provide security deposit of Bank guarantee or indemnity to the extent as required by the Bank.  It should not be less than the maximum amount allowed to be held by the Bank Mitr i.e., cash holding limit fixed to Bank Mitr.

All the bank Mitr working in field is provided with a distinct dress code  along with a Kit containing Micro ATM,  Cash carry Bag, application forms, leaflets etc., to identify them as a Bank representative.

All the Bank Mitr office is provided with a signage board with Banks name and logo along with Name of the  Bank Mitr, Name of the base Branch, working hours and details of Grievance Redressal Officer (GRO).

Normally the working hours of the CSP/Bank Mitr should be the office hours of the Bank. It could however vary depending on the local needs with prior consent of the Base Branch.
Operational Area of the Bank Mitr is generally comprises of contiguous few small hamlets or Gram Panchayat allotted as sub service area (SSA).

As our Bank has adopted Corporate BC model for Financial Inclusion coverage and all the Bank Mitr at field level are directly appointed by Corporate BC, hence our Bank is not issuing any ID cards to Bank Mitr. However a public notice in the Banks letter head will be displayed at the CSP with the details of the Bank Mitr and Bank’s responsibilities on the acts carried out by the Bank Mitr along with the details of Banks Grievance Redressal Officer (GRO).

As  our Bank has adopted Corporate BC model for  Financial Inclusion  coverage, the period of engagement of corporate Bank Mitrs generally 3-5 years ,unless it is terminated by the Bank. The bank may at option to roll over the agreement for further period as it may deem fit on mutually agreed terms or in the event of the Bank deciding to terminate the agreement as per the time schedule.


  1. Bank Mitr is not an employee of the bank. The relationship is Bank as Principal and Bank Mitr is an Agent.
  2. The Commission / fee / fixed remuneration may be paid to the Bank Mitr, which will be fixed based on the assignments / activities given to the Bank Mitr and the remuneration structure is subject to change from time to time, depends on the RBI/ Bank guidelines. The Agreement with Bank Mitr should specifically prohibit them from charging any fee to the customers directly for services rendered by them on behalf of the Bank.
  3. Bank Mitr could be remunerated using different models or a combination based on transactions, number of accounts opened, value of transactions etc., with safeguards against recycling of funds, the guiding principle being the Bank Mitr has motivation to facilitate transactions of the customers and to provide good quality services.



  1. Treat every customer with due respect
  2. Maintain friendly relations with the Bank’s Branch Manager
  3. Protect oneself well while travelling to and from Bank with cash
  4. Perform Day End and Settlement as per the terms
  5. Maintain the cash registers and transaction receipts carefully
  6. Read the manuals carefully and clarify doubts
  7. If there is any problem with the terminal or branch, report to Field Supervisor immediately
  8. Keep the terminal clean, safe, in banking conditions at all time.


  1. Do not discriminate the customers based on religion, caste, creed, political party, family feuds, social status, personal friendship.
  2. Do not charge the customers for any transaction or providing any help.
  3. Do not exploit customers – do not solicit or extract any favor in return for services you provide in cash or kind.
  4. Do not give an impression that you are a benefactor of a customer, you are doing your duty.
  5. Do not encourage informal borrowing or lending.
  6. Do not reveal transaction details of the customers to anybody else.
  7. Do not complete a cash transaction in the terminal until cash actually changes hands.
  8. Do not mix up personal money with Bank’s or customers’ money.
  9. Do not keep large amounts of cash for long time.
  10. Do not leave the cash or terminals in unsafe places.
  11. Do not keep customer’s card or customer’s copy of transactions with you.


ROs, with or without the assistance of vendor, shall arrange for suitable training to Bank Mitr covering subjects like role & responsibility of Bank Mitr, cash management, safe custody of equipment and devices, identification of forged notes, how to face any kind of eventualities like loss of cards, death of borrower, loss of connectivity, leave of absence, non-functioning of HHM etc.
Further quarterly conclave meeting should be conducted at RO level to educate the Bank Mitr about latest Financial Products and also review the Bank Mitr performance.


Display of signage as approved by the Bank.
Display of Bank Mitr certificate as an authorized Bank’s Bank Mitr.
Ensure availability of required Stationary – Account opening forms, loan application forms, check list, publicity material/pamphlets/ job cards for banking products.
Display of Phone numbers of Help line, Bank officials (link Branch/Channel Manager/ Regional Office)

Maintenance of Registers  :

  1. Records of customers enrolled.
  2. Account opening forms sent to link branch.
  3. Account opening forms pending to be sent.
  4. Customers contact registers.
  5. Application received and disposals register.
  6. Visitors/Bank officials visit register.


  1. Breach of any of the terms and conditions of the MOU/code of conduct entails cancellation of Banks agreement with Corporate BC/Bank Mitr.
  2. Bank is at liberty to make announcements to the public about termination of the Bank Mitr with / without mentioning the reasons.
  3. Bank Mitr shall immediately cease to use in any manner whatsoever the name of bank and its corporate logo in any correspondence
  4. Bank Mitr should return to the bank or dispose of or destroy as the bank may direct all information / documents/literature/gadgets such as smart card/RFID reader/ card reader/HHM/cash box etc provided by bank.
  5. The bank should have necessary Business Continuity Plan (BCP) in place to ensure uninterrupted service in case the agency arrangement with the companies/ sub-agents are terminated.


  • Safe upkeep of front – end device viz. PoT /PoS,     Mobile, PC    Kiosk.
  • Keeping the device battery charged / in ready mode for providing services
  • Maintaining help line number of technology /device provider
  • Downloading the updated versions of the front end applications
  • Keeping the PIN /CSP cards secret to obviate  any possibility of unauthorized use of the technology device
  • Handheld device should be owned by Bank Mitr


Persons /Bank Mitr engaged by corporate BC shall not be the employees of the Bank and the Bank shall not be responsible in any manner for the payment of wage remuneration nor for payment of PF, EPF, due to such persons


RBI, vide the model scheme RBI/ 2008-09/371 RPCD.CO.MFFI.BC.No.86 12.01.18 / 2008-09 dated 4th February 2009 had advised the banks to set up Financial Literacy Centres (FLCs) to impart financial literacy to the customers and create awareness on the financial services provided by the banks and disseminating information regarding financial services and general banking concepts to various target groups, including school and college going children, women in rural places and urban poor, senior citizens, etc.
They have also advised banks to set up Trusts/Societies for running these FLCs, singly or jointly with other banks. A Bank may induct respected local citizens on the Board of such a Trust/Society. Serving bankers may not be included in the Board. The counseling centers should maintain arm's length relationship with the parent bank and, preferably not be located in the bank's premises.
In this connection Bank authored “VIJAYA FINANCIAL LITERACY TRUST” (VFLT) on 20-11-2015 with the objective of imparting literacy to all the Urban & Rural masses regarding financial matters. The first FLC under the new trust was opened at Gauribidanur on 26.03.2016. Presently, Bank is having a total of 18 FLCs of which 15 centres in Karnataka State, 2 centres in Kerala and 1 in Uttar Pradesh.

Click here for: List of Financial Literacy Centers.


Bank is having Lead bank responsibility in 3 districts of Karnataka viz. Mandya, Dharwad and Haveri. Lead District Managers are appointed to closely monitor the effective implementation of all the schemes introduced by the Central Government. They are also having additional responsibilities to monitor functioning of Bank Mitr attached to the Bank branches in the districts. Financial Literacy Activities are also monitored and implemented through the lead banks. PMJDY , PMSBY and PMJJBY are being successfully implemented at these centers with the involvement of the Lead bank.



Shri. Prabhudev - Lead District Manager, Dharwad.
No. 1135, second floor,
Vivekananda Road, Ashok Nagar,
Mandya - 571401.

Ph No. 08232 – 220513.
Mobile No. +91 - 9483517730.


Shri. S L Vijaya Kumar – Lead District Manager, Dharwad.
Kalaburagi Mansion,
Lamington Road,

Ph No. 0836 – 2261708.
Mobile No. +91 - 9902557614.


Shri. N KADARAPPA – Lead District Manager, Haveri.
Taluk Panchayat Premises,
Opp. Hiregoudar Petrol Bunk,
P B Road,
Haveri –581110

Ph No. 08375 – 234530.
Mobile No. +91 – 9448233081.

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